Oregon-based company FCR to open a call center in Tijuana next year
FCR, an Oregon-based provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center in Tijuana, Baja California.
FCR has planned a Grand Opening for April of 2018 with an initial team of 30-50 full time employees, and expects to grow their employee footprint to over 300 full time employees in the Baja area over time.
The expansion allows FCR to augment its U.S.-based domestic operations with high quality bilingual and Spanish language services for its existing and future clients.
FCR’s new Tijuana, Baja center is located within the CCSI Otay Industrial Park Complex and is fully integrated with FCR’s U.S. operations.
“The center will mirror FCR’s existing systems, processes and procedures, compliance rules, and high-performance standards its clients have become accustomed to,” said the company in a statement.
As with all of FCR’s sites across Oregon and Montana, FCR’s management team will maintain operational control of the Tijuana location with cross border management training and close partnership and communication with the dedicated on-site Supervisors, Team Leads, and Agents of the center.
“We are very excited about our newest expansion in Tijuana,” said Matthew Achak, Co-Founder of FCR. “Our clients have been asking us for a solution such as this for years now, and we believe this near shore solution will provide us the ability to offer our clients more service offerings for their Spanish language and bilingual needs.”
Headquartered in Eugene, Oregon, with contact center facilities in Oregon, Montana and now Tijuana, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions.
The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy.
FCR currently supports more than 60 clients and employs over 1,600 colleagues across seven contact center facilities.