Javier Quintanilla – DIMSA, Shelter Operator CEO

What are the reasons why companies contract Dimsa's services?

The efficient design of our shelter and administrative outsourcing services are definitely a reason why customers want to work with DIMSA. But the main reason can be summarized with a single word -DELIVERY-that is what really makes us different. Our systems and operational structures, in combination with the design of our service packages, is what gives DIMSA excellent capacity to deliver. The proof is that many of our new customers come from recommendations from existing customers who have had direct experience working with DIMSA.

What services does DIMSA offer at this time?

DIMSA offers Shelter Services and Administrative Management Outsourcing Services. The breakdown of these two offers includes mainly areas like Human Resources, Union Relations, Accounting, Taxes, Payroll, Environmental, Health and Safety and Employment Services. Therefore, to summarize, our core competencies are precisely where our customer non-core areas are. That allows them to concentrate on their core business while we take care of the rest.

How has the company evolved its shelter services since the conception of the company?

Aside from constant changes in the Mexican laws, something which require an on-going capacity to adapt, DIMSA's shelter and Management Outsourcing services have changed along with the overall changes in the profile and market of potential customers. Foreign companies coming to Mexico 20 years ago were medium to large employers. This was almost exclusively motivated by the direct labor rate differentials. However, as many companies today come to Mexico to service existing or potential customers already established in our country, there is a more complex array of factors to consider. These are not limited to just labor rate differentials. In other words, today labor savings is not enough, but companies are requiring an overall better and more efficient management of their overhead, logistics, exposure and risk in order to be successful. And trying to successfully satisfy such demands is precisely what has driven DIMSA's constant change in the design and delivery of Shelter and Management Outsourcing packages.

What industries do you mostly serve?

DIMSA has been very fortunate to serve almost every type of industry. Currently, for instance, we are working with customers who participate in a wide range of industries such as Aerospace, Automotive, Trucking, and Consumer Goods. But we are also working in Domestic Appliances, Sporting Goods, Plastics, Steel, Software Development, plus Oil. We also focus in areas like Textiles, Capital Equipment, Ceramics and Packaging Materials and there are others.

Who are your largest clients?

Our largest customers are several companies that range between 750 and 1,500 employees. However, DIMSA has a large and diverse active customer base with a very wide range of sizes. I can say that today our systems and structure allow us to efficiently work with companies having operations as small as 15 people and as large as 1,500. It's all in the design of the offer that closely matches the size and
management style of our customers.

What is the condition of Mexico's shelters development in 2011?

In 2011 and in the years to come, administrative and operational support services such as the Shelter Concept that exists in Mexico today will continue to develop. This will evolve and be ultimately shaped mainly by two factors. One will be how the laws in Mexico change and the other will be by the evolution of the potential foreign investors who today have different operational and commercial needs and are far more informed and resourceful than what they were 25 years ago. Therefore, they demand a higher capacity to perform and deliver. This is something that will continue to influence the design offered.

Any last comment for the MexicoNOW subscribers?

Shelter services have been a very valuable tool to help foreign companies invest and operate in Mexico, and I would just like to thank Mexico NOW for the opportunity to share with the subscribers our points of view in relation to these types of services. It is an honor to be part of the community that promotes foreign investment in Mexico.