Mazak to open customer support center in Queretaro

22 April, 2017

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Japan-based machine tool manufacturer Mazak announced it will open in the coming months a new customer support center in El Marques, Queretaro, to enhance levels of localized service.

The new building will house applications and service technicians, offer training to customers and demonstrate Mazak machine tool and automation technologies, including those specifically geared toward the area’s aerospace and automotive industries.

“The new building gives Mazak’s customers in the Queretaro area and surrounding regions even more access to the technical, engineering and applications expertise they need to thrive and succeed,” said Brian Papke, chairman of Mazak Corporation. “We continue to expand and strengthen our capabilities in Mexico as well as throughout all of North America while other OEMs typically trim customer service, support and sales initiatives to keep overhead costs in check.”

The facility encompasses nearly 6,000 square feet, including training space and a 3,200-square-foot showroom that will house some of Mazak’s most advanced Multi-Tasking, full 5-axis, Horizontal and Vertical machining systems. Six employees will provide technical and sales support to keep customers competitive and productive.

Mazak also operates a Technology Center in Monterrey, Nuevo Leon, where the company offers the latest machine tool technology for testing new product solutions, provides process and application engineering and imparts training and educational seminars.}

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