Acura leads J.D. Power’s 2017 Mexico Vehicle Dependability Study
Acura ranked highest in J.D. Power’s 2017 Mexico Vehicle Dependability Study (VDS) with a score of 59 Problems Per 100 Vehicles (PP100), an analysis based on the evaluations of 9,950 interviews with owners in Mexico who purchased their vehicle from March 2014 through June 2016.
The study, now in its third year, measures problems experienced during the past 12 months by original owners of vehicles in Mexico after 12-36 months of ownership. It examines 177 problems across eight categories: engine and transmission; vehicle exterior; driving experience; features/controls/displays; audio/communication/entertainment/navigation (ACEN); seats; heating, ventilation and cooling (HVAC); and vehicle interior. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
Some of the most common problems customers noted were those related to connectivity and in-car technology, J.D. Power pointed out in a note along with the presentation of the VDS. The analysis firm said those problems were directly related to intended loyalty, which among owners in Mexico tends to be very high when no vehicle problems are experienced.
“It’s interesting to see how in-car technology is being embraced and how it affects owners’ impressions of their vehicle,” said Gerardo Gomez, Senior Director and Country Manager at J.D. Power de México. “For example, problems with Bluetooth pairing and other connectivity issues have increased significantly in Mexico since 2016. They have also been common problems in other markets and have become the number one problem for vehicle owners in Mexico this year. In our internet-connected world, automakers need to ensure this functionality isn’t a headache for drivers on the go.”
GMC ranked second with 62 PP100, followed by BMW with 72 PP100. The overall industry averaged 147 PP100, a decline from 137 PP100 in 2016. By segment the winner were determined as follow: Entry Sub-Compact, Ford Figo; Compact car, Hyundai Elantra; Upper Sub-Compact, Toyota Yaris Sedan; Midsize car, Ford Fusion; Minivan, Toyota Sienna; Entry SUV, Honda HR-V, Midsize SUV, Mazda CX-9 and Premium SUV, GMC Yukon.