AI adoption in banks: Risks vs. benefits

Within the financial system, the conversation about the adoption of artificial intelligence is focused on the benefits it offers as a tool, emphasizing that today, banks around the world use it to detect fraudulent transactions, streamline the credit approval process, automate internal processes, facilitate payments, and improve customer service.

A clear example of this: for millions of Mexicans, CoDi (Cobro Digital) and DiMo (Dinero Movil)—platforms used for digital payments and transfers—have not yet become a significant part of their daily lives, but their impact goes beyond the number of transactions processed, helping banks accelerate the adoption of AI.

With the rollout of these payment systems, large traditional banks transformed the way they operate, becoming more open to technology and offering people low-cost digital services instead of having to develop their own systems, which required significant investments.

Against this backdrop, Evident Insights presented its first AI index for banks in Latin America, which includes two institutions operating in Mexico: Nubank and Banorte.

The ranking highlights that financial institutions are now investing in high-impact areas such as customer service, software development, risk management, credit, and operational efficiency.